Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.
6. Photos and videos — The adult photo you submit, the resulting video and audio, and task records such as the generation status and time. Select a photo only if you have the adult's permission to use it.

We use first-party analytics to understand how visitors use the site. A random identifier for the browser tab groups page visits, sample playback, photo-selection steps, and generation and purchase actions. We may connect those events to your account after you sign in to measure whether generation or checkout succeeded. This analytics data contains no photos, filenames, prompts, or payment details. Only authorized administrators can view the reports.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• We use Cloudflare R2 to store uploads and videos privately. When you submit a photo, SeeAPI receives temporary access for content moderation. If the photo passes, EvoLink receives temporary access to generate the video and audio.
• With service providers who help us operate the service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Photo and video retention

You can play or download a finished video from your account for 14 days after it becomes available. Our storage rules schedule submitted photos and temporary moderation copies for deletion after one day and output files after 15 days. Moderation copies may be removed sooner. Storage deletion may occur after the scheduled expiry. These periods apply to files we store. Service providers handle their own copies under their respective policies.

We may retain account and task records as needed to provide support, protect the service, or meet legal obligations.

Your Rights

Contact support to request access, correction, deletion of a photo or video, or closure of your account. Include the email associated with your account and the task ID if your request concerns a specific video. We may verify that the account is yours before acting. Please leave the original photo out of the request.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

For questions about this Privacy Policy or requests about your information, contact support.

support@hotlineblingai.org